The VIMLA™ Agent Readerboard is a powerful Instant Messenger for call centers providing:

• High Call Volume Alerts
• System Outage Messages
• Fraud Customers Information
• General Messaging for Teams
• Email Notifications

The readerboard stores into the call center CRM and can be used as another source for customer information intelligence. The VIMLA™ Agent Readerboard features include:

• Agent Desktop Popup
• Easy Integration with Main frame and Web Services
• Instant Messaging based on Agent or Teams
• Chat and Email Messaging
• Calendar and Scheduler
• Admin and Configuration Tool
• Standard Reports