ApproachIT specializes in providing the staffing services for projects that require resources with experience in the Amdocs Platforms and Cisco CVP solutions. ApproachIT resources are currently engaged in delivering services and solutions on key projects working with our partners.
Our Voice team has extensive experience in implementing call centre solutions using Cisco Voice Platform. We help in designing self service IVR and IPCC Enterprise solutions. Our expertise includes:
- PCI Compliant Call Centre Deployments
- IVR including CVP, Voicegenie, Avaya, Intervoice
- Speech recognition including Nuance, Speechworks, IBM WVS
- Recording and Monitoring solutions by Verint
- Routing and CTI Integration including Genesys, CISCO IPCC
- Chat and Email by CISCO
- Design and Develop IVR Systems with extensive reporting and multilingual capabilities
ApproachIT specializes in providing design, develop, implementation and support consulting services in the latest call center technologies including IPT, IPCC, ICM, CVP, Nuance, Verint, INOVA reader boards, Workforce management solutions, Verint call recording software, VXML, Genesys platform including Voicegenie IVR , Tell Me, Speechworks /Nuance, RealSpeak TTS, IBM Websphere Voice server, SIP etc.
ApproachIT is a certified Cisco partner which keeps us at the forefront of Unified Communications and allows us to provide totally integrated solutions. Our engineers have an average of 10 years of experience in implementing the Cisco Unified Communications and have worked on implementations ranging from the small remote office to the enterprise environment for leading organizations in a wide range of industries. With certifications ranging from CCVP to CCIE in Voice, our engineers have been trained and certified to perform even the most complex of solutions. A Cisco solution designed and implemented by AIT’s engineers – who have expert qualifications in IP telephony, network design and implementation, provides a winning solution to meet your every telecommunication needs.
ApproachIT offers a portfolio of design, implementation & support services to help implement your phone system and tune the system to grow into the future. As part of consulting services we offer the following to help optimize the call center facility:
Design
- Network infrastructure design
- Call processing infrastructure design.
- Integration of UC Applications such as Presence, Mobility, Callcenter, Conferencing.
- Software version evaluation
- Design Validation.
Implementation
- Involve the key operational staff in the planning and implementation stage of the project.
- Define a process to perform software and hardware upgrades.
- Define procedures for managing configuration change requests
- Define backup and restore procedures for disaster recovery.
Support
- Remote phone control for administrators
- Call detail usage reports (CDR)
- Callmanager snapshots
- Call diagnostics
- Real-time or Historical Inventory Reporting
- Broadcast paging for administrators
- Onsite or remote support (upto 15 hours a month)
- Periodic phone system backup for disaster recovery
- Periodic phone system reviews
- Phone system upgrades
- Voicemail system reports
AIT LAB & Staging services
ApproachIT lab is a central office class facility. This affords us ability to stage projects of all sizes, train clients on their new solution and conduct a look and feel review prior to bringing the solution into production.
